- The word “Agency” used in terms & conditions means
- All information given in this website is based on the information available at the time of publication. We reserve the right to change any information before or after your booking the tour due to any events beyond our control. In case if we are aware of any changes sufficiently in advance we will notify you at the time of booking, otherwise our Tour Manager or Local representative will inform you of the changes. Major road works may necessitate route changes in the itineraries, the restaurants may close or change management and all of these may cause us to make changes in the itineraries. Where we may know of these sufficiently in advance, we will notify you, otherwise our Tour Managers or local representative will inform you of the changes on the spot.
We are travel and holiday organizers only. We neither control nor operate any airline, nor do we own or control any shipping agency, coach or coach agency, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holiday; but because we only select and inspect them and have no control in running of them, we cannot be responsible for mechanical fault or any injury, death, loss or damage, which is caused by the act or fault of the management or employees of any hoteliers, airlines, shipping company, coach owner/ transport operator who are the agency` s independent contractors arising outside our normal selection and inspection process.
There is no Contract between the Agency and the client until the Agency has received the initial deposit amount per person as specified for each tour package. The full payment must be received in accordance with procedures laid down under Payments Terms. If not paid in that time, the agency reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder. And the agency reserves the right to terminate the Contract after acceptance of the deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the Agency terminates the Contract; the Agency shall refund the initial deposit amount without payment of any interest.
To amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the Agency shall not be liable for any damage, additional expense, or consequential loss suffered by the Clients or for any compensation claims made.
It is clear understanding between either parties that any loss arising on account of cancellation of flight / train / bus tickets booked by the Clients; either through the Agency or on his/her own or through a third party; the Agency shall not be liable for such losses or additional expense, or consequential loss suffered by the Clients.
No person other than the Agency, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in this brochure. In the event of the Agency exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Client shall have the right:
To continue with the tour or holiday as amended or altered.
To accept any alternative tour or holiday which the agency may offer.
In either of these above cases the Client shall not be entitled to, or the Agency shall not be liable to the Client for any damage. Additional expense, consequential loss suffered by him or to pay any amount as refund.
- HEALTH & SAFETY
The Agency shall in no circumstances what so ever will be liable to the Client or any person for:
Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused
Any act, omission, fault or Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the Client or for any person travelling with him howsoever caused
The temporary or permanent loss of or damage to baggage or personal effects howsoever caused
In this condition the expression “Howsoever caused” includes negligence on the part of any person.
No liability on the part of the Agency arising in any way out of this Contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
If the Client has any complaint in respect of the services provided by any of the Independent Contractors, the Client shall immediately notify the same in writing to the Independent Contractor and a copy there of should be handed over to the Tour Manager of the Agency in order to enable the Agency to take up the matter with the Independent Contractor so that in future other Clients do not face the same difficulty.
Any claim or complaint by the Client must be notified to the Agency in writing within 7 days of the end of this holiday tour. No claim notified to this Agency beyond this period will be entertained and the Agency shall incur no liability whatsoever in respect thereof.
It is hereby declared that the immunities provided under this Contract shall be available to the Agency` s managers, including Tour managers, employees, servants and agents but not to the Independent Contractors selected by the Agency.
Each of this condition shall be severable from the other end if any provision be invalid, illegal or unenforceable. The remaining provisions shall nevertheless have full force and effect.
The tour cost does not include the costs towards the insurance premium. Hence, it is advisable that the clients get insurance cover at their own costs. However, please note that the Client has to deal directly with the insurance providing company in case of settlement of any claims what so ever.
(We don’t have any insurance policy scheme hence if the guest required the insurance policy they have to directly deal with insurance Company at their own.)
- FORCE MAJORED
Acts of god (including exceptional adverse weather conditions), earthquake, fire , war (declared or undeclared), invasion, rebellion, revolt, riot, civil commotion, civil war, nuclear fission, strike, act(s) of omission/commission by any concerned government(s), or government agencies, judicial or quasi judicial authorities, occurrence of any event can force the Company to change or extended. Hence any additional expenditure occurred due to the above reasons the same will be borne by the passengers.
- MEALS MENU The menus are pre-set menus provided for breakfast/lunch/dinner on the tour as mentioned under each Tour itinerary as printed in our brochure. We cannot process a special meal nor do we guarantee the special diet to the customer. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. In the event that a tour participant wakes up late and misses the breakfast offered to him and in the event that the tour participant is out on his own and reaches late and misses lunch/ dinner, then no claim can be made for the meal which he has missed and not utilized.
- ITINERARY CHANGES
For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary. We will try to advise you of these amendments, prior to the start of the tour or on tour. In the event that a tour participant misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.
We have mentioned the names of the Hotels for each tour, we reserve the right to change the same due to unavoidable circumstances. In that case we may provide alternative, similar accommodation for which we are not liable to pay any refund. We will not be responsible or liable in case of loss of property or life at the Hotel. Similarly any damages caused to the hotel rooms during your stay, shall be payable by the Clients and the agency will not be liable for the same.
- TRANSPORT / COACH /SITTING
We use Deluxe 2 X 2 Luxury Coaches or vehicles such as Tempo Traveller, Tata Winger, Chevrolet Tavera, Mahindra Scorpio, Toyota Qualis, Tata Sumo as per the availability of vehicles and actual size of the group. In case of Coach / Mini coach / Tempo Traveller, the seat numbers are allocated on a first come first serve basis, as per the booking date and the same will remain same throughout the tour. Our tour manager / local representative will take reasonable care of your luggage but if you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. We will not be responsible or liable in case of theft or robbery of the said items from the coach. All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms / coach during your stay, shall be payable by the Clients and the Agency will not be liable for the same. The drivers of the vehicles are bound by specific rules like maximum driving hours within a day / during a week, rest period per day / week, etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In case, any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances. Vehicle will be provided as per group size.
- TRANSFER FROM ONE TOUR TO ANOTHER
A transfer from one tour to another of the originally booked tour will be treated as a cancellation on that tour; thereby attracting the cancellation charges as stated in these terms and a fresh booking on another.
- BOOKING & PAYMENT CONDITIONS
For booking confirmation, need to pay 50% amount in agency account by Cheque / Cash / Net banking in our agency account. Remaining amount should be paid at the time of check in at hotel.
- PREPONE AND POSTPONE
For postpone / pre-pone of tour packages are to be communicated in written and need to be inform us at least 7 days prior of tour date. INR 3000/- will be charged extra for prep-one/postpone.
- AMENDMENTS / CANCELLATIONS
If the Client is willing to amend or cancel his / her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Agency is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non-refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-
30 days prior to departure of the tour, advance amount is non refundable, advance will be charged.
30 days to 15 days prior to departure of the tour 50% of total tour cost.
14 days to 07 days prior to departure of the tour 75% of total tour cost.
07 days to 01 days prior to departure of the tour 100% of total tour cost.
There will be no refund for NO SHOWS
Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Agency is liable to recover cancellation charges as indicated in the above-mentioned table.
The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Agency. If the Client has booked any other services such as air / train tickets or any third party product, then the Agency is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.
- THINGS TO NOTE:-
The vehicle used for transfers is not at disposal.
It is mandatory to carry photo ID card while you are on tour.
Cost of lunches.
Additional / personal use of vehicle.
Any extra excursions or sightseeing apart from the above specified itinerary.
Camera fees, guide charges
Any incidental and other expenses which are not specified in the inclusions.
Taxes as applicable.
Early check-in or late check-out is subject to availability and may be chargeable by the hotel
In case of non availability of hotels, similar category of hotels will be provided.
No refund in case of natural calamity like-weather, road conditions, the physical ability of the participants etc.
Please Note: At the time of check out we don’t accept any cheques, any type of credit card or debit card (the final payment will made by cash or demand draft)
- Law & Jurisdiction
For all complaints, suits, claims or disputes of whatsoever nature relating to any products including tours by the Agency and third party products and tours, the courts and tribunals in Manali, India alone shall have exclusive jurisdiction. All tours are subject to laws, rules of RBI / Govt. of India
Upon signing the booking form, the above-mentioned terms & conditions shall be binding on both the Agency and the Client and shall become the only basis of relations between the parties and all previous communication in whatsoever form or mode whether oral or otherwise, with respect to any terms & conditions of the tour and services shall stand cancelled / revoked / terminated.
- 50% cancellation will apply on total booking amount after confirmation till 15 days of travel date.
- 75% cancellation will apply 14-5 days of travel date i.e. 75% of total package cost will be retained.
- No refund if cancelled 4 dates before travel date.
- No refund will be made in case of mechanical trouble to the vehicle or natural calamities like,landslides,flood,earthquake,heavy snow fall or any other reason beyond the control of the Global Trip Holidays.
- Global Trip Holidays centre shall not be responsible in any matter whatsoever for any delay or inconvenience to the passenger during the journey either due to the breakdown of the vehicle or due to any other cause/unforeseen circumstances beyond the control of Global Trip Holidays reservation center.
- All the above hotel cancellation for FIT & GIT is subject to all individual hotels term & conditions.
For the above term and conditions mentioned in our website so as to clearly understand that the our reservation centre liability and restricted to what has been forth herein the website’s terms & condition section.
The information contained in this website is for general information purpose only. The information is provided by Global Trip Holidays and while we endeavor to keep the information up to date and correct,we make no representations or warranties of any kind ,express or implied, about the completeness,accuracy,reliability,suitability or availability with respect to the website or the information ,products,services or related graphics contained on the website for any purpose. Any reliance you palce on such information is therefore strictly at your own risk.
In no event will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss damage whatsoever arising from loss of data or arising out of or in connection with the use of this website.
Through this website you are able to link to other website which are not under the control of [Business name]. We have no control over the nature, content and availability of those sites. The inclusions of any links dose not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However ,we takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
In regard to refund of postpone/prepone or unused/unutilized services ( Which are paid for and cancelled in advance ) the refund amount would we accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2-4 weeks due to the banking procedures. If the refund is made to the credit card account OR to bank account ,the bank charges would we debited from the refund amount.
Our Liabilities & Limitations:
Please note that after the finalization of the tour /service cost, if there are any hikes in entrance fees of monuments /museums, taxes,fuel cost or guide charges by the Govt .of India, the same would be charged as extra. Kerala Holidays (P ) Ltd act only in the capacity of agent for the hotel, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts contracts and tickets issued by us are issued subject to terms & Condition under which these services are provide by them.
All itineraries are sample itineraries, intended to give you general idea of the likely trip schedule .Numerous factors such as weather. road condition, the physical ability of the participant etc. May dictate literary changes either before the tour or while on the trail. We reserve the right to change any scheduled in the interest of the trip participant’s safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotel and airlines retain the right to modify the rates with out notices. In case of such changes the rates quoted before the modification ,can we changed by us according to the modification by hotel or airlines. All hotel booking are based on unusual check in and check out time of the hotels until unless indicated in the itinerary.
We shall not be responsible for any delays & alternation in the program or expenses .incurred – directly or indirectly – due to natural hazards ,flights cancellation, accident .breakdown of machinery or equipment. breakdown of transport, weather ,sickness , landslides, political closers or any untoward incidents.
We shell not be responsible for any loss, injury or dame to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of god dangers. fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikers, riots, thefts pilferages, epidemics, medical or custom department regulation, defaults, or any other causes beyond our control.
We do have any insurance policy covering the expenses for accident, sickness ,loss due to thefts, or any other reason. Visitor are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all time are at the client’s risk.
Passports & Visas:
To travel to India from overseas countries except for the citizen of Nepal & Bhutan, one needs a 06 months valid Visa. And processing of passport and visa are not include in the tour cost.
Any person who has a contagious disease is forbidden travel, any person found during the tour which such a disease will be asked to leave the tour end will have to make their own arrangements to return home.
Arrival And Departure Policy:
* Check- In 12.00 – 15 .00 Hours
* Check-out – 10.00 – 12.00 Hours
Early arrival is subject to availability. For guaranteed early check in, reservation needs to be made starting from the previous night. Later check out s are available on request and subject to amiability / Payment. We can always make request a request for early check – in or late check out if required but we do not guarantee that,that entirely depend upon the policy of the hotel,time of the year and availability of the room.
This privacy policies sets how use and protects any information that you give to Global Trip Holidays when you use this website. Global Trip Holidays is committed to ensuring that your privacy is protected. Should we ask you to provide,certain information by which you can be indentified when using this website, than you can be assured that it will only be used in accordance with this privacy statement.
Global Trip Holidays may change the policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any change. This policy is effective from 25-May-2012.
What we collect
- Name and job title
- Contact information including email address
- Demographic information such as postal code, preferences and interests
- Other information relevant to customer survey and /or offers
What we do with the information we gather
We require this information to understand you needs and provide you with a better service and in
Particular for the following reasons:-
- Internal record keeping
- We use the information to improve our product and services.
- We may periodically send promotional email about new product, special offers or other information
which we think you may find interesting using the email address which you have provided. * From time to time we may also use your information to contact you for market research purpose. We may contact you by email, phone ,fax or mail. We may use the information to customize the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical , electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which ask permission to be placed on your computer’s hard drive. Once you agree the file is added and the cookie helps analyse web traffic or lets you when you visit a particular site. Cookie allow web application to respond to you as an individual. The web application can tailor its operation to your needs ,likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to indentify which page are being used. This help us analyze data about webpage traffic and improve our website in order to tailor it to customers need. We only use this information for statistical analysis purpose and than the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which page you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other that the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies of you prefer. This may prevent you from taking full advantage of the website.
Links to other website:-
Our website may contain links to other website of interest. However once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:-
You may choose to restrict the collection or use of your personal information in the following ways :- * Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purpose.
* If you have previously agreed to us using your personal information for direct marketing purpose, You may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third party unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request detail of personal information of which we hold about you under the data protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, as the above address. We will promptly correct any information found to be incorrect.
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